Shipping
What Shipping options do you offer?
We offer standard Shipping across the Contiguous U.S. and Canada
Do You Ship Internationally?
We currently only ship within the United States and Canada. However, we are actively seeking distribution partners to help us reach our overseas customers.
Where is my Tracking Number?
You should receive an order confirmation when you place your order, and another notification when your order has been shipped. This second email will include a tracking number. If you have not received a shipping email in over 3 business days, please Contact Support.
How long does it take to process and ship an order?
We typically process orders within 1-2 business days. Once shipped, delivery times vary depending on the shipping method chosen and the destination. You will receive a confirmation email with tracking information once your order has been shipped.
Can I change my shipping address after placing an order?
We understand that address changes may be necessary. Please contact our customer support as soon as possible with your order details, and we will do our best to accommodate the change before your order is shipped.
What if my package gets lost or damaged during transit?
In the rare event that your package is lost or arrives damaged, please reach out to our customer support immediately. WR is not responsible for lost or stolen packages, however, we will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution.
Can I ship to a different address than my billing address?
Yes, during the checkout process, you can enter a different shipping address that is separate from your billing address. This allows you to send the order directly to a recipient or a different location, such as your workplace or a gift recipient's address.
What is your return policy?
Due to the consumable nature of our products, we are unable to accept returns or exchanges. We take great care in ensuring the quality and safety of every item before it reaches you. However, if there are any issues with your order, such as damaged or incorrect items, please contact us within 7 days of receipt, and we'll be happy to assist you in resolving the matter. Your satisfaction is important to us, and we strive to provide the best possible experience.
Account and Privacy
How do I create an account?
To create an account, click on the Main Menu tab in the upper lefthand corner of the website and then click the "Account" button just below the social media icons. Fill out the required information, including your name, email address, and password. Once submitted, you will receive a confirmation email with further instructions to verify your account.
How can I update my personal information?
To update your personal information, log in to your account and navigate to the "My Account" or "Profile" section. Here, you can edit your name, email address, shipping address, and other relevant details. Remember to save the changes after updating your information.
How is my personal information protected?
We take the security and privacy of your personal information seriously. We implement various security measures, such as encryption protocols, firewalls, and secure socket layer (SSL) technology, to safeguard your data. Additionally, we adhere to industry best practices and comply with relevant data protection regulations to ensure the confidentiality and integrity of your information.
Do you share customer information with third parties?
We respect your privacy and do not share your personal information with third parties for marketing purposes without your explicit consent. However, in some cases, we may share your information with trusted service providers who assist us in fulfilling orders, delivering products, or providing customer support. Please refer to our privacy policy for more information on how we handle and protect your data.